{"id":11964,"date":"2018-09-03T11:01:09","date_gmt":"2018-09-03T09:01:09","guid":{"rendered":"https:\/\/eudamed.eu\/?page_id=11964"},"modified":"2026-04-16T16:17:03","modified_gmt":"2026-04-16T14:17:03","slug":"support","status":"publish","type":"page","link":"https:\/\/eudamed.com\/index.php\/support\/","title":{"rendered":"EUDAMED Support"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1463600795244{margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column][vc_row_inner gap=&#8221;30&#8243; css=&#8221;.vc_custom_1463592469581{padding-right: 15px !important;padding-bottom: 60px !important;padding-left: 15px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1532952679558{margin-bottom: 12px !important;}&#8221;]<\/p>\n<h2 style=\"color: #693a67; text-align: center;\">We are the EUDAMED specialists<\/h2>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p>[bsf-info-box icon_type=&#8221;custom&#8221; icon_img=&#8221;id^12383|url^https:\/\/eudamed.com\/wp-content\/uploads\/2019\/09\/support.png|caption^null|alt^null|title^support|description^null&#8221; img_width=&#8221;90&#8243; icon_style=&#8221;advanced&#8221; icon_border_spacing=&#8221;50&#8243; pos=&#8221;top&#8221;]<\/p>\n<h3 style=\"text-align: center;\">EUDAMED Support<\/h3>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1538649873974{margin-bottom: 60px !important;}&#8221;]<\/p>\n<p style=\"text-align: left;\">There are many ways we can support your company when dealing with EUDAMED. We can help you with everything from XML errors to problems uploading your data or using the application. We can help you with any EUDAMED issues. This is a very complex application and unless you are using it every day it can be time-consuming to use and manage.<\/p>\n<p style=\"text-align: left;\">We currently have two general support options available <a href=\"https:\/\/eudamed.com\/index.php\/product\/eudamed-support-package\/\" target=\"_blank\" rel=\"noopener\">Support 20<\/a> and <a href=\"https:\/\/eudamed.com\/index.php\/product\/eudamed-5-incident-support-package\/\" target=\"_blank\" rel=\"noopener\">Support 5<\/a>. Other support options are available if your needs exceed these standard packages, <a href=\"https:\/\/eudamed.com\/index.php\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a> to outline your needs.<\/p>\n<p style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><em>Data preparation and data exchange<\/em><\/span><\/p>\n<p style=\"text-align: left;\">The support package includes assisting you with your XML and XSD validation and clarifying why your uploads may fail. Problems with failed XML uploads and validation or errors on the application&#8217;s front end? We can assist you with all of them.<\/p>\n<p style=\"text-align: left;\">EUDAMED is our business. We are aware it is not your main business, yet this is an application you have to use. Let our experts help you.<\/p>\n<p style=\"text-align: left;\">We can help at every point of this process from general support issues, data management software, training, support, data validation and conversion to XML, to uploads. In addition, we offer a full EUDAMED managed service, taking care of everything on your behalf.<\/p>\n<p style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><em>User management<\/em><\/span><\/p>\n<p style=\"text-align: left;\">We can act as your user administrator for the EUDAMED application. EUDAMED is our daily business. We are experts in this application, along with its user and data management. We would be more than happy to look after any aspect of the EUDAMED application that you need assistance with.<\/p>\n<p style=\"text-align: left;\">We can provide you with as much assistance as you need. EUDAMED is our business, let our experts solve your EUDAMED problems.<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/eudamed.com\/index.php\/contact-us\/\">Contact us<\/a> to see how our services can benefit you.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1526631582687{margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1532958198419{margin-bottom: 12px !important;}&#8221;]<\/p>\n<h6 style=\"color: #693a67; text-align: center;\">Please subscribe to remain informed of any and all Eudamed updates.<\/h6>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;2&#8243;][vc_column_inner][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1526631372023{margin-bottom: 60px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><script>(function() {\n\twindow.mc4wp = window.mc4wp || {\n\t\tlisteners: [],\n\t\tforms: {\n\t\t\ton: function(evt, cb) {\n\t\t\t\twindow.mc4wp.listeners.push(\n\t\t\t\t\t{\n\t\t\t\t\t\tevent   : evt,\n\t\t\t\t\t\tcallback: cb\n\t\t\t\t\t}\n\t\t\t\t);\n\t\t\t}\n\t\t}\n\t}\n})();\n<\/script><!-- Mailchimp for WordPress v4.14.1 - https:\/\/wordpress.org\/plugins\/mailchimp-for-wp\/ --><form id=\"mc4wp-form-1\" class=\"mc4wp-form mc4wp-form-11759\" method=\"post\" data-id=\"11759\" data-name=\"Homepage\" ><div class=\"mc4wp-form-fields\">\t<center><input type=\"text\" name=\"EMAIL\"  maxlength=\"85\" size=\"52\" placeholder=\"SUBSCRIBE FOR EUDAMED UPDATES\" required \/>\r\n<input style=\"background:#693A67\" type=\"submit\" value=\"SUBMIT\" \/><\/center>\r\n\r\n<\/div><label style=\"display: none !important;\">Leave this field empty if you&#039;re human: <input type=\"text\" name=\"_mc4wp_honeypot\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><\/label><input type=\"hidden\" name=\"_mc4wp_timestamp\" value=\"1790844839\" \/><input type=\"hidden\" name=\"_mc4wp_form_id\" value=\"11759\" \/><input type=\"hidden\" name=\"_mc4wp_form_element_id\" value=\"mc4wp-form-1\" \/><div class=\"mc4wp-response\"><\/div>\r\n\t\t\t<script data-cfasync=\"false\" data-nowprocket data-noptimize=\"1\" data-no-optimize=\"1\" nitro-exclude data-jetpack-boost=\"ignore\">\r\n\t\t\tif ( typeof huOptions !== 'undefined' ) {\r\n\t\t\t\tvar huFormData = {\"source\":\"mailchimp\",\"id\":11759,\"title\":\"Homepage\",\"fields\":{\"subject\":{\"first_name\":\"FNAME\",\"last_name\":\"LNAME\",\"email\":\"EMAIL\"},\"preferences\":{\"terms\":\"AGREE_TO_TERMS\"}}};\r\n\t\t\t\tvar huFormNode = document.querySelector( 'form[class*=\"mc4wp-form-11759\"]' );\r\n\r\n\t\t\t\thuFormData['node'] = huFormNode;\r\n\t\t\t\thuOptions['forms'].push( huFormData );\r\n\t\t\t}\r\n\t\t\t<\/script><\/form><!-- \/ Mailchimp for WordPress Plugin --><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1463600795244{margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 80px !important;}&#8221;][vc_column][vc_row_inner gap=&#8221;30&#8243; css=&#8221;.vc_custom_1463592469581{padding-right: 15px !important;padding-bottom: 60px !important;padding-left: 15px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1532952679558{margin-bottom: 12px !important;}&#8221;] We are the EUDAMED specialists [\/vc_column_text][vc_column_text css_animation=&#8221;bottom-to-top&#8221;] [bsf-info-box&#8230;<\/p>\n","protected":false},"author":2,"featured_media":16503,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-support-20.php","meta":{"content-type":"","_exactmetrics_skip_tracking":false,"footnotes":""},"class_list":["post-11964","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/pages\/11964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/comments?post=11964"}],"version-history":[{"count":21,"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/pages\/11964\/revisions"}],"predecessor-version":[{"id":17811,"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/pages\/11964\/revisions\/17811"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/media\/16503"}],"wp:attachment":[{"href":"https:\/\/eudamed.com\/index.php\/wp-json\/wp\/v2\/media?parent=11964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}